Return Policy

Thank you for choosing our craft spirits! We want to make sure you are completely satisfied with your purchase. However, if for any reason you are not satisfied with the product you received, please review our return policy.

Returns Policy

• Eligible Products: We accept returns only for products purchased directly from our e-commerce. Products must be returned in their original, unopened packaging and in the same condition in which they were received.

• Return Times: You can request a return within 14 days from the delivery date. After this period, unfortunately we will not be able to accept your request.

• Exceptions: We do not accept returns for products that have been opened, used or damaged after delivery. We also cannot accept returns for products purchased on promotion or at a discount.

Return Procedure

1. Return Request: To initiate a return, contact us at [insert_email] with your order number and the reason for the return. We will provide you with detailed instructions on how to proceed.

2. Return Shipping: Once your request is approved, you will need to ship the product to the address that will be indicated to you. The shipping costs for the return are the responsibility of the customer, except in cases where the product is defective or damaged upon delivery.

3. Refund: After we receive and inspect your returned product, we will send you a confirmation email. If your return is approved, your refund will be processed within 7-10 business days via your original payment method. Original shipping costs are non-refundable.

 

Defective or Damaged Products
In case you have received a defective or damaged product, please contact us immediately at [insert_email]. We will be happy to replace the product at no additional cost or offer you a full refund.

Customer Service
For any questions regarding our return policy, please do not hesitate to contact us at agreprocida@gmail.com or at (+39) 3391643991. We are here to help!